Returns Policy

Our refund and cancellation policy for makeup services

Last updated: October 9, 2025

1. Service-Based Business

CultMua provides makeup and beauty services which are completed at the time of service delivery. Unlike physical products, our services cannot be "returned" in the traditional sense. However, we have established policies for cancellations and refunds.

2. Cancellation Policy

2.1 Client Cancellations

  • More than 48 hours: Full refund of advance payment
  • 24-48 hours: 50% refund of advance payment
  • Less than 24 hours: No refund of advance payment
  • No-show: No refund of advance payment

2.2 CultMua Cancellations

  • In case we need to cancel due to unforeseen circumstances, full refund will be provided
  • Alternative dates will be offered when possible
  • Compensation may be provided for any inconvenience caused

3. Rescheduling Policy

  • Free Rescheduling: Available if requested more than 48 hours in advance
  • Limited Rescheduling: One free reschedule within 24-48 hours
  • Emergency Rescheduling: Subject to availability and may incur additional charges

4. Refund Process

  • Refund requests must be made in writing via email or WhatsApp
  • Refunds will be processed within 5-7 business days
  • Refunds will be made to the original payment method
  • Bank charges, if any, will be deducted from the refund amount

5. Service Satisfaction

5.1 Service Guarantee

We are committed to providing high-quality services. If you are not satisfied with our service, please inform us immediately during or immediately after the service.

5.2 Resolution Process

  • Immediate feedback allows us to address concerns on the spot
  • Touch-ups or corrections will be provided free of charge when possible
  • In extreme cases, partial refunds may be considered

6. Force Majeure

In case of circumstances beyond our control (such as natural disasters, strikes, government restrictions, health emergencies), we will work with clients to reschedule services or provide full refunds as appropriate.

7. Special Circumstances

  • Medical Emergency: Full refund provided with medical documentation
  • Weather Conditions: Rescheduling without penalty for severe weather
  • Travel Restrictions: Full refund for government-imposed travel restrictions

8. Contact for Refunds

To request a refund or discuss any concerns about our services, please contact us:

Email: info@cultmua.com

WhatsApp: +91 9999882942

Address: Dwarka New Delhi 110078